087 822 2486
South Africa's Trusted Internet Provider

ISP Information

Regulatory and Company Details

Company Information

Registered Name:

Yakhokuhle Holdings (Pty) Ltd

Registration Number:

2021/656307/07

VAT Number:

None

Industry Type:

Internet Service Provider (ISP)

Regulatory Compliance

ICASA Registration:

Yakho Telecoms operates as a registered Electronic Communications Network Service (ECNS) and Electronic Communications Service (ECS) provider under the Independent Communications Authority of South Africa (ICASA).

    Applicable Legislation:

    • Electronic Communications Act, 2005 (Act No. 36 of 2005)
    • Consumer Protection Act, 2008 (Act No. 68 of 2008)
    • Protection of Personal Information Act, 2013 (Act No. 4 of 2013)
    • Regulation of Interception of Communications and Provision of Communication-Related Information Act, 2002 (RICA)
    Service Areas

    Primary Coverage:

    • KwaMhlanga and surrounding townships
    • Mpumalanga Province
    • Selected areas in Gauteng

    Network Infrastructure:

    • Fiber optic broadband networks
    • Wireless LTE/5G connectivity
    • Last-mile connectivity solutions
    Contact Information

    Physical Address:

    1234 MountainView Zone 6

    KwaMhlanga 1022

    Mpumalanga, South Africa

    Telephone:

    087 822 2486

    WhatsApp: 069 308 3657

    Email:

    General Inquiries: info@yakho-telecoms.co.za

    Technical Support: support@yakho-telecoms.co.za

    Accounts:accounts@yakho-telecoms.co.za

    Business Hours

    Office Hours:

    Monday - Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 1:00 PM

    Sunday: Closed

    Technical Support:

    Monday - Friday: 8:00 AM - 8:00 PM

    Saturday: 9:00 AM - 5:00 PM

    Emergency WhatsApp: 24/7

    Complaints and Dispute Resolution

    Internal Complaints Process:

    1. Contact customer service: info@yakho-telecoms.co.za or 087 822 2486
    2. Complaint logged and acknowledged within 24 hours
    3. Resolution attempted within 7 business days
    4. Escalation to management if not resolved

    External Dispute Resolution:

    ICASA Complaints:

    Website: www.icasa.org.za

    Email: complaints@icasa.org.za

    Phone: 012 568 3000

    Consumer Goods and Services Ombud:

    Website: www.cgso.org.za

    Email: info@cgso.org.za

    Phone: 0860 000 272

    Privacy and Data Protection

    Yakho Telecoms is committed to protecting your personal information in accordance with POPIA (Protection of Personal Information Act).

    Information Officer:

    Name: Unathi Zimase

    Email: privacy@yakho-telecoms.co.za

    Phone: 087 822 2486

    Information Regulator:

    Website: www.inforegulator.org.za

    Email: inforeg@justice.gov.za

    Phone: 012 406 4818

    Directors and Management

    Managing Director: Allettah Phindile Msiza

    Operations Director: Thulani Nkala

    Financial Director: Allettah Phindile Msiza

    Banking Details

    Important: These are our only official banking details. We will never ask you to make payments to personal accounts.

    Bank: First National Bank (FNB)

    Account Name: Yakhokuhle Holdings PTY LTD

    Account Number: 62932927926

    Branch Code: 250655

    Account Type: Gold Business Account