087 822 2486
South Africa's Trusted Internet Provider

Terms and Conditions

Last Updated: February 2026

1. Agreement to Terms

By subscribing to Yakho Telecoms services, you agree to be bound by these Terms and Conditions, which constitute a legally binding agreement in accordance with South African law.

These terms are governed by the Electronic Communications Act, 2005 (Act No. 36 of 2005) and the Consumer Protection Act, 2008 (Act No. 68 of 2008).

2. Service Description
  • Yakho Telecoms provides internet connectivity services via fiber and wireless technologies
  • Service availability is subject to network coverage and technical capability
  • Advertised speeds are theoretical maximums and may vary based on location and network conditions
3. Service Plans and Pricing

3.1 Payment Terms:

  • Monthly fees are payable in advance
  • Payment is due on the date specified in your contract
  • Late payment may result in service suspension after 7 days notice
  • Reconnection fee applies after suspension: R150

3.2 Price Changes:

  • Prices may change with 30 days written notice
  • You may cancel within 20 business days of notice without penalty
4. Fair Usage Policy

"Unlimited" plans are subject to fair usage policies as specified in your package details.

  • Fair usage limits apply as stated in your specific plan
  • Excessive usage may result in speed throttling
  • Commercial use on residential plans is prohibited
  • Network abuse (hacking, spamming, illegal activities) will result in immediate termination
5. Installation and Equipment

5.1 Installation:

  • Standard installation is included in setup fees
  • Installation timing is subject to technician availability
  • Access to property required for installation

5.2 Equipment:

  • Routers remain property of Yakho Telecoms unless specified otherwise
  • You are responsible for equipment care and security
  • Lost or damaged equipment will be charged: R1,500 for routers
  • Equipment must be returned upon cancellation
6. Service Level and Support
  • We aim for 99% uptime but cannot guarantee uninterrupted service
  • Maintenance windows will be communicated in advance where possible
  • Technical support available during business hours: Mon-Fri 8AM-5PM
  • Emergency support available via WhatsApp: 069 308 3657
  • No liability for service interruptions beyond our control
7. Contract Duration and Cancellation

7.1 Contract Terms:

  • Month-to-month or fixed-term contracts available
  • Fixed-term contracts: 12 or 24 months
  • Early termination of fixed contracts incurs cancellation fees

7.2 Cancellation:

  • Month-to-month: 30 days written notice required
  • Cancellation must be submitted in writing or via email
  • No refund for partial months
  • Equipment must be returned within 7 days
8. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential damages
  • Our liability is limited to one month's service fees
  • We are not responsible for content accessed via our services
  • You are responsible for securing your network and devices

Nothing in these terms excludes liability that cannot be excluded under the Consumer Protection Act.

9. Acceptable Use

You agree not to use our services for:

  • Illegal activities or content distribution
  • Spamming, phishing, or malicious activities
  • Network interference or unauthorized access attempts
  • Reselling bandwidth without authorization
  • Copyright infringement
10. Dispute Resolution

In case of disputes:

  1. Contact our customer service team first
  2. If unresolved, disputes may be referred to the Communications and Digital Technologies Complaints and Compliance Committee
  3. These terms are governed by South African law
  4. You submit to the jurisdiction of South African courts
11. Contact Information

Yakho Telecoms (Pty) Ltd

Email: info@yakho-telecoms.co.za

Phone: 087 822 2486

WhatsApp: 069 308 3657

Address: 1234 MountainView Zone 6, KwaMhlanga 1022, South Africa