087 822 2486
South Africa's Trusted Internet Provider

Privacy Policy

Last Updated: February 2026

1. Introduction

Yakhokuhle Holdings (Pty) Ltd ("we", "us", or "our") is committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA), 2013 (Act No. 4 of 2013).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our internet services.

2. Information We Collect

Personal Information:

  • Full name and identification number
  • Contact details (phone, email, physical address)
  • Billing and payment information
  • Installation address and location data

Technical Information:

  • IP addresses and MAC addresses
  • Data usage statistics
  • Service quality metrics
  • Network performance data
3. How We Use Your Information
  • Providing and maintaining internet services
  • Processing payments and billing
  • Technical support and customer service
  • Network optimization and quality improvements
  • Compliance with legal obligations
  • Marketing communications (with your consent)
4. Data Sharing and Disclosure

We may share your information with:

  • Network infrastructure providers as required for service delivery
  • Payment processors for billing purposes
  • Legal authorities when required by law
  • Service providers bound by confidentiality agreements

We do not sell your personal information to third parties.

5. Your Rights Under POPIA
  • Right to access your personal information
  • Right to correction of inaccurate information
  • Right to deletion of information (subject to legal requirements)
  • Right to object to processing
  • Right to lodge a complaint with the Information Regulator
6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction.

While we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Financial records are retained for 5 years as required by South African tax law.

8. Contact Us

For privacy-related queries or to exercise your rights:

Email: info@yakho-telecoms.co.za

Phone: 087 822 2486

Address: 1234 MountainView Zone 6, KwaMhlanga 1022

Information Regulator: If you are unsatisfied with our response, you may lodge a complaint with the Information Regulator at inforeg.org.za